FAQ

Here are some frequently asked questions

  • Activate membership

    To start a membership you need the Bruce app. In the app go to Account > Membership to activate. The membership will start immediately and you can find details about the membership under Account > Membership.

  • Bruce Credits

    With Bruce credits you can work out at our studios without an active Bruce membership.

    Online work outs: 1 credit / work out

    Base work outs: 2 credits / work out

    Black work outs: 3 credits / work out

    Epic work outs: 4 credits / work out

    10 credits costs SEK 700, however the more credits you buy, the cheaper it gets. Credits are bought in the app and are valid for 12 months from the time of purchase.

  • Bruce Zero – invite your friends

    Do you like Bruce? Invite your friends and get up to 100% discount on your membership. When you invite someone with your link or code they get 30 kr discount on their monthly membership fee and you get 30 kr off yours. You both keep this discount forever, as long as you both stay as customers.

  • Cancel membership

    You cancel your membership in the Bruce-app. You can cancel any time but Bruce has 1 month cancellation policy. This means that your monthly period will run out and then one more payment will be made. You can use your membership as per normal during this period. If you have a committed membership you can cancel after that commitment time has run out (see Account > Membership in the app for more info).

  • Change city

    Membership is valid in all cities where Bruce is available. You can change the city in the app by navigating to Studios > Filter > Change city.

  • Check in

    You always need to checkin with Bruce when you attend a class or open training. Open the app and click checkin, scan the Bruce-QR-code that every partner has. You must check in 5 min before a class starts, to not annoy the instructor or other participants, or you will get a "late checkin". You can still visit the class if the studio allows it.

  • Class cancellations

    The cancellation time for a booked class can be seen in the app and may vary. A late cancellation costs SEK80 and is deducted directly from your payment method. You get one free "late cancellation" per 30-day period.

  • Limitations

    As a member, you have total freedom to work out as much as you want at our studios each month. However, you can go on a maximum of 1 class per studio per day. This applies to all memberships and all studios. We have this rule so that our members have the same chance to book popular classes and that we can pay a fair compensation to our studios. Depending on your membership level (Base, Black or Epic), some studios also has a limit of workouts per month. More info is available at each studio in the app.

  • Membership levels

    Bruce has three different membership levels

    Bruce Base For the one who want to be able to train as much as you want in the majority of our studios and classes.

    • Access to Base Studios

    • Open training such as gym, swimming and climbing

    • Over 1000 different workouts

    • 3 simultaneous bookings

    Bruce Black For the one who want to be able to have 5 bookings at the same time and get access to even more studios and classes.

    • Everything in Base

    • Access to Black studios

    • More classes to choose from

    • 5 simultaneous bookings

    Bruce Epic For the one who want everything: access to our best studios and most popular classes.

    • Everything in Base and Black

    • Access to exclusive studios

    • Even more classes to choose from

    • 6 simultaneous bookings

  • Missed class

    Always cancel your booking if you're not going. If you don't cancel or checkin for a class it will count as a missed class. You can make a "late cancel" up until 10 min before a class starts. Our studiopartners have instructors and space and need need to get paid for a spot even if you don't go. Therefor we charge 140 kr for a missed class - but you can cancel instead to avoid this fee.

  • Pause membership

    Fixed term memberships can be paused. You can pause up to 50 days with a minimum of two weeks at a time for each 12 month period. When you pause, the commitment time is extended by the same number of days.

  • Payment

    The membership fee is transacted monthly, on the day before your current membership period ends.

  • Preventive care

    You can use your preventive care allowance (friskvårdsbidrag) for your Bruce membership if you live in Sweden.

    Read more here

  • Receipts

    Receipts for all payments can be found under Account > Receipts. The receipts are valid for preventive health care (friskvård).

  • Student discount

    Yes! We have a student discount, 10% off on the Base membership. Write to us in the support chat and attach a picture of your student card and we will help you.

  • Waitlist

    When you are in the waiting list for a class, you will get a push notification when a spot is available. You won't get a spot automatically, so you have to book it like a regular class. You also don't have any specific queue position, everyone that is in the waiting list may get a notification.

  • Work Out Online

    Anyone with a Bruce membership have access to all of our online classes. Every online class is broadcasted live and there are around 20 different classes each day within various forms of training. You'll book your online class through the web, and all your booked classes - including online - are visible in the app.

    To have a look at what's included regarding online training - or to log in to an online class with your already activated Bruce membership - choose Online training at the top of this page in the menu section.

Didn't find what you were looking for? Contact customer support and we'll help you out.